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Terms and Conditions for Easy Appeal
Last Updated: October 2, 2024 Welcome to Easy Appeal by Fentons LLC (“we,” “our,” “us”). Please read these Terms of Service (“Terms”) carefully before using our website https://www.easy-appeal.com (“Service”). 1. Acceptance of Terms By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Service. 2. Description of Service Easy Appeal is a premier property tax appeal service dedicated to helping homeowners significantly reduce their property tax burdens. We provide tailored property value assessment reports by leveraging precise market data and expertly crafted appeals. Our service includes: - Comprehensive Market Analysis: Evaluating comparable properties, assessing local market conditions, and identifying discrepancies in your current tax assessment. - Customized Appeal Reports: Creating compelling and data-backed reports to present to local taxing authorities. - Seamless Submission Process: Offering a step-by-step guide to submitting your appeal. - Ongoing Support and Updates: Providing continuous support and keeping you informed throughout the appeal process. 3. Purchase and Ownership When you purchase a report, you receive a PDF containing your property value assessment. You own the report, but it is intended solely for personal use in tax appeals and cannot be resold. The report includes: - Data-Driven Precision: Objective analysis of your property’s value based on the latest market data. - Persuasive Documentation: Clearly presented arguments and key data points tailored to your property’s specifics. 4. Refund Policy We offer a risk-free, money-back guarantee: - Full Refund: Available within 3 months from the date of purchase if the appeal is unsuccessful. - Refund Process: To initiate a refund, customers must submit the official communication received from their local tax authority indicating that their appeal was unsuccessful. 5. User Data Collection We collect the following personal data to provide our services effectively: - Name - Email - Phone - Property Address - Payment Information (collected by Stripe) 6. Non-Personal Data Collection To enhance user experience and improve our services, we collect non-personal data, including: - Web Cookies: For user experience optimization. - Mixpanel Events: For tracking and analysis of service usage. 7. Purpose of Data Collection Your data is collected and used for the following purposes: - Processing Orders: To process your purchases and deliver property tax appeal reports. - Service Delivery: To provide and improve our services, including creating tailored property value assessment reports. - User Experience: To enhance your experience on our Site through the use of web cookies and Mixpanel event tracking. - Communication: To notify you of updates to our Privacy Policy and other important information via email. 8. Data Sharing We do not share your personal data with any third parties except for the following purposes: - Payment Processing: Your payment information is processed securely by Stripe. - Legal Requirements: We may disclose your information if required by law or to protect our rights. 9. Children's Privacy We do not collect any data from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our records. 10. Data Security We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secure servers and is accessible only by authorized personnel. 11. Your Rights You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at the information provided below. 12. Intellectual Property All content provided through our Service, including reports, designs, and documentation, is the intellectual property of Fentons LLC. You are granted a limited, non-exclusive, non-transferable license to use the reports for personal tax appeal purposes only. 13. Limitation of Liability Easy Appeal by Fentons LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use our Service. Our total liability to you for any claim related to the Service shall not exceed the amount paid by you for the Service. 14. Indemnification You agree to indemnify, defend, and hold harmless Easy Appeal by Fentons LLC, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your access to or use of the Service. 15. Governing Law These Terms are governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law principles. 16. Dispute Resolution Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the State of Connecticut. 17. Termination We reserve the right to terminate or suspend your access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. 18. Changes to These Terms We may update our Terms from time to time. Any changes will be posted on this page, and users will be notified of significant updates via email. 19. Contact Information If you have any questions about these Terms, please contact us at: Email: jackfclarke@gmail.com